We have listed some frequently asked questions below. If you need additional help please contact us!
What do I need to Wear?
Foot wear: Riding boots are always the best for safety. If these are not available footwear with a smooth sole and small heel are preferable. Please avoid trainers as there is no heel to support the foot in the stirrup
and avoid wellies as they have thick soles with grip which can sometimes get stuck in the stirrup
Clothing: Ideally jodhpurs and a long sleeved top. If jodhpurs are not available please wear comfortable full length leg wear, try and avoid jeans as these tend to rub.
Riding Hat: Your own properly fitting hat to the current standards is very important. If you do not have your own hat you can hire one from us but you remain responsible for the fitting.
Horse riding is an all weather sport and therefore we continue in all climates, please dress appropriately. If we need to cancel we will endeavour to contact you as soon as possible.
How can I cancel or amend a booking?
How does your discount scheme work?
If you book and pay for 6 lessons at one time you will receive 10% discount. This is excellent value for money and ensures you have your next 6 lessons booked. You can take advantage of our Block Booking discount scheme when you top up on our online booking system or by contacting us.
Do you sell Gift Cards?
Yes! We have gift vouchers available for purchase which you may like to give for birthdays, anniversaries, Christmas or just as a thank you. Please contact us for more information or to purchase.
Where can I get the printable rider registration form?
The printed rider registration form can be downloaded here.
How can I give feedback?
We welcome your feedback and want all our riders to be happy with their lessons therefore should you have any compliments please feel free to share these on our social media pages, Google or Yell.
If you are dissatisfied with your lesson please discuss this at the time with the instructor in order that this can be resolved quickly.
If you have a complaint please forward this in writing to Wapley Stables who will respond to you within 28 days of receipt.
Other key information:
Please ensure you complete all of the information in the online booking system rider registration form – we cannot commence your lesson without the form. Adults should complete rider profiles on behalf of children in their care.
Be mindful that horses are fight and flight animals and also have their own personality and ‘off’ days just like us. If you are nervous they can sense this. They can also bite and kick. Please do not stand behind the horse or make any sudden movements.
Do not give the horses any treats unless you have the permission of the instructor.
Umbrellas and pushchairs or children running around may upset a pony. Therefore please be aware of this and ensure your child is supervised around the ponies and at all times.
In the event of you or your child having an accident whilst on the property please ensure you see a member of staff and complete an accident form before leaving the premises.